At Dai Dongbing Studio, we strive to ensure that your shopping experience is as smooth and convenient as possible. Our goal is to get your products to you in a timely and efficient manner. Please read our shipping policy below to understand our procedures and shipping options.
1. Processing Time
All orders are processed within 1-2 business days, excluding weekends and holidays. Please allow extra time for orders placed during peak seasons, such as holidays or promotional events. Once your order has been processed, you will receive an email notification with tracking information.
2. Shipping Methods
We offer various shipping options to accommodate your needs. The available carriers are:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other carriers (depending on your location)
The choice of carrier and shipping method will depend on the delivery address, shipping speed, and the size of your order. During checkout, you can select your preferred shipping method.
3. Shipping Rates
Shipping costs are calculated at checkout based on the shipping destination, weight of the order, and selected shipping method. We offer competitive rates, and sometimes free shipping promotions may be available.
4. Delivery Time
Delivery times depend on the shipping method selected and your location. Estimated delivery times are as follows:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days
- Express Shipping: 1-3 business days
Please note that delivery times may vary depending on external factors, such as weather conditions, customs clearance (for international shipments), or shipping carrier delays.
5. International Shipping
We offer international shipping to select countries. Please be aware that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Customs processing times can also impact the delivery speed, and we cannot be held responsible for delays caused by customs.
6. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order directly on the carrier’s website. Please allow up to 24 hours for tracking information to be updated after shipment.
7. Shipping Restrictions
We currently do not ship to P.O. Boxes for certain shipping carriers. Additionally, there may be restrictions on shipping to specific countries or regions due to international shipping regulations or carrier limitations. If we cannot ship to your location, we will notify you and issue a refund for your order.
8. Order Issues
If your order has not arrived within the estimated delivery time or if there are any issues with your shipment, please contact us at [email protected]. We will work with the carrier to investigate the issue and provide you with a solution.
9. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us as soon as possible. We will assist you in filing a claim with the carrier and, if applicable, arrange for a replacement or refund.
Thank you for choosing Dai Dongbing Studio! We appreciate your business and are committed to delivering your products as quickly and securely as possible. If you have any questions regarding shipping or need assistance with your order, feel free to contact us at [email protected].