At Dai Dongbing Studio, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and straightforward return process. Please read our returns policy carefully.
1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- The item must be in its original condition, unused, and undamaged.
- The item must be returned within 30 days of the purchase date.
- The item must include all original packaging, tags, and accessories.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Customized or personalized products.
- Products that have been used, worn, or altered.
- Sale items or gift cards.
3. How to Initiate a Return
To start the return process, please contact us via email at [email protected]. Be sure to include the following details:
- Your order number.
- The product(s) you wish to return.
- The reason for the return.
- Any supporting images (if applicable).
We will guide you through the next steps, and you will receive a return authorization if your return is approved.
4. Return Shipping Costs
Unless the return is due to a product defect or error on our part, the customer is responsible for the return shipping costs. We recommend using a tracked and insured shipping method, as we are not responsible for items lost during the return process.
5. Refund Process
Once we receive your returned item and inspect it, we will process your refund. The refund will be issued to the original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.
6. Exchanges
If you wish to exchange an item for a different color, size, or product, please follow the return process and place a new order for the desired item. We do not offer direct exchanges.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with a photo of the damage or defect. We will arrange for a return or replacement at no additional cost to you.
8. Final Sale Items
Items marked as “Final Sale” are not eligible for return, exchange, or refund.
We are committed to providing the best customer service and will do our best to ensure a smooth and hassle-free return process. If you have any questions or concerns, please feel free to contact us at [email protected].
Thank you for shopping with us at Dai Dongbing Studio!